If you are looking for customer support jobs in Bengaluru, Laundryheap is hiring for a Customer Support – Escalations position at its Bangalore office.
The role is designed for professionals who can handle complex customer issues, communicate clearly, and find practical solutions while following company policies.
Laundryheap is an international laundry and dry-cleaning service that operates across multiple markets. The company collects, cleans, and delivers customers’ items, with its services available in more than 14 international markets.
This office-based opportunity may be suitable for candidates with experience in customer service, customer operations, e-commerce, or other fast-paced consumer-focused industries.
Job Details
| Job Detail | Information |
| Company | Laundryheap |
| Position | Customer Support – Escalations |
| Location | Bengaluru, Karnataka |
| Work Type | Office-based |
| Schedule | 9-hour shift, including 8 working hours |
| Working Days | 5 days per week |
| Weekly Offs | 2 rotational week-offs |
| Shifts | Rotational shifts |
| Salary | Competitive salary package + shift allowance |
| Benefits | Health insurance |
| Work Environment | International customer operations |
About the Customer Support – Escalations Role
The Escalations team handles customer concerns that require additional investigation or a more detailed resolution than routine support requests.
As a Customer Support – Escalations professional, you may deal with situations involving claims, refunds, service problems, and other complex customer queries.
The objective is not only to resolve the immediate problem but also to understand why the issue occurred. Identifying recurring problems can help the business improve its processes and reduce similar customer complaints in the future.
Because Laundryheap operates across international markets and time zones, employees need to be flexible and comfortable working according to rotating schedules.
Key Responsibilities
Investigate Complex Customer Issues
A major responsibility is reviewing escalated customer queries and determining the underlying cause of the problem.
This can include investigating claims, refund requests, service-related concerns, and other issues that require additional attention.
Resolve Claims and Refund Requests
Employees may be responsible for managing customer claims or refund-related situations. Solutions need to be fair to the customer while remaining within company policies and established procedures.
Handle Difficult Conversations
Escalated cases can involve dissatisfied customers. The successful candidate should be confident when handling challenging conversations and capable of maintaining a professional tone.
Provide Customer-Focused Solutions
The position requires employees to think creatively while following company processes. The goal is to reach appropriate outcomes that address customer concerns without compromising business policies.
Identify Customer Trends
The Escalations team can provide valuable information about recurring customer problems. Employees are expected to identify trends and communicate useful insights to other teams.
These insights can contribute to improvements in customer journeys and internal processes.
Work With Other Teams
The role involves developing productive relationships with colleagues across Operations and other parts of the business.
Effective internal communication can help resolve complex cases more efficiently.
Meet Customer Service KPIs
Employees are expected to meet and potentially exceed relevant customer service KPIs. These performance indicators can relate to factors such as response quality, resolution efficiency, productivity, and customer experience.
Eligibility and Required Skills
Laundryheap is looking for candidates with a combination of communication, problem-solving, and customer service skills.
Strong English Communication
Excellent English communication is required, both verbally and in writing.
The successful candidate should be able to explain information clearly and write professional responses to customers.
Customer Service or Operations Experience
Experience in customer service or operations is preferred. Backgrounds in e-commerce, consumer services, or other fast-paced industries may be particularly relevant.
Ability to Handle Difficult Customers
Escalation roles can involve sensitive or challenging situations. Candidates should be comfortable having difficult conversations while remaining calm, professional, and solution-oriented.
Attention to Detail
Escalated cases may require reviewing multiple pieces of information before making a decision. Strong attention to detail is therefore important.
Problem-Solving Ability
Candidates should demonstrate initiative and be capable of finding practical solutions to customer problems.
A proactive approach can be particularly useful when dealing with complex or unusual cases.
Technology Skills
The role requires employees to be comfortable with technology and able to quickly learn new tools and processes.
Experience using customer support systems, online platforms, or other workplace software can be beneficial.
Task Management
Customer support professionals may need to manage multiple cases and priorities. Candidates should be able to organize their workload and manage customer expectations effectively.
Work Schedule
This is an office-based customer support job in Bengaluru.
The listed schedule is:
- 9-hour shift
- 8 working hours
- 5 working days per week
- 2 rotational weekly offs
- Rotating shifts
- Work supporting international operations
Because Laundryheap operates across different time zones, applicants should be prepared for varying shift timings.
Candidates should also be comfortable commuting to the company’s Bangalore office.
Salary and Shift Allowance
The job listing describes the compensation as a competitive salary package plus shift allowance.
However, a specific salary amount has not been provided in the information available for this position.
Actual compensation can depend on factors such as experience, role requirements, and the company’s employment terms. Candidates should confirm the exact salary, shift allowance, and other compensation details during the recruitment process.
Benefits
The job listing mentions several benefits associated with the position.
Health Insurance
Employees can receive comprehensive health insurance coverage, subject to the applicable employment terms and eligibility.
Shift Allowance
Because the role involves rotational shifts, a shift allowance is included in the advertised package.
International Work Exposure
Laundryheap operates across international markets, giving employees an opportunity to interact with customer operations connected to different regions.
This type of experience can be useful for professionals interested in international customer service, e-commerce operations, and global support careers.
Learning and Growth Opportunities
The company describes itself as a fast-growing international business and highlights opportunities for employees to learn, develop their skills, and grow professionally.
Who Can Apply
This role may be a good fit for candidates who have:
- Customer service or operations experience
- Strong spoken and written English
- Good problem-solving skills
- Excellent attention to detail
- Experience handling customer complaints or escalations
- Confidence in difficult customer conversations
- Familiarity with technology and online tools
- The ability to work in a fast-paced environment
- Strong organizational and prioritization skills
- Willingness to work rotational shifts
- Ability to commute to the Bengaluru office
Candidates who enjoy resolving complicated customer problems and making independent decisions may find this type of position particularly suitable.
How to Apply for the Laundryheap Customer Support Job
Interested candidates should apply through the official recruitment/application channel associated with the Laundryheap job posting.
Visit the official job listing here: Visit here
Before submitting an application, applicants should make sure their resume highlights relevant experience in areas such as:
- Customer service
- Customer support
- Escalation management
- E-commerce operations
- Claims and refunds
- Complaint resolution
- Email and chat support
- Customer relationship management
It can also be helpful to highlight examples where you successfully resolved difficult customer situations or improved a customer-facing process.
Applicants should carefully review the job description, work location, shift requirements, compensation details, and employment conditions before accepting an offer.
Suraj is a career content writer at SrJobHut, covering government jobs, private jobs, internships, and recruitment updates. He focuses on providing clear, useful, and easy-to-understand information to help job seekers explore career opportunities.
